Privacy Policy

The information we collect depends on how you interact with Auto Paint USA.

Information You Provide

When you place an order, contact us, or otherwise provide information to us, we may collect:

• Your name
• Email address
• Phone number
• Billing and shipping address
• Vehicle year, make, and model
• Paint code or other color-identification information
• Products, quantities, and product formats ordered
• Order-related notes or instructions
• Communications you send to customer support

Because many Auto Paint USA products are mixed or prepared according to vehicle-specific information, we may retain the paint code, vehicle information, and other order specifications associated with your purchase.

Payment Information

Online card checkout is not currently offered. Auto Paint USA does not collect, process, or store complete credit or debit card numbers, card security codes, or expiration dates.

Do not send card numbers by email or through this website. If online card checkout is offered later, you will enter payment details on the payment processor's hosted page. This policy will name that processor before checkout is turned on.

Shopping Cart Information

Our website may use browser-based storage, such as local storage, to remember the products in your shopping cart between visits.

This information is generally stored on your device until you remove the products, clear your browser's site data, or the information is otherwise deleted.

Information Collected Automatically

When you visit our website, our website, hosting provider, or infrastructure providers may automatically receive basic technical information such as:

• IP address
• Browser and device type
• Operating system
• Pages or resources requested
• Date and time of requests
• Referring pages
• Error, security, and server logs

We use this information primarily to operate, secure, troubleshoot, and maintain the website.

Auto Paint USA uses cookies, local storage, and similar technologies when necessary to operate the website and provide ecommerce functionality.

For example, these technologies may be used to:

• Maintain your shopping cart
• Maintain website security
• Prevent fraud
• Remember necessary website information

If online card checkout is offered later, the payment processor may use cookies on its own hosted payment page. Card numbers are not stored in cookies on this website.

Auto Paint USA does not currently use advertising cookies, social-media advertising pixels, or third-party analytics trackers for behavioral advertising on this website.

You can control or delete cookies and local storage through your browser settings. Doing so may remove items from your cart or interfere with your shopping cart and other website functionality.

We may use information we collect to:

• Process, prepare, and fulfill orders
• Mix or prepare vehicle-specific paint products
• Confirm an order if online checkout is offered through a payment processor
• Ship products and provide tracking information
• Communicate with you about orders
• Respond to questions and customer-service requests
• Process returns, refunds, cancellations, or disputes
• Detect and prevent fraud, abuse, and unauthorized transactions
• Protect the security and reliability of our website
• Maintain business, accounting, and transaction records
• Improve our products, product selection, shipping processes, website, and customer service
• Comply with tax, accounting, regulatory, and other legal requirements
• Establish, exercise, or defend legal claims

Auto Paint USA does not sell your personal information.

We may share personal information with third parties when reasonably necessary to operate Auto Paint USA and provide our services.

These parties may include:

Payment Processors

We do not currently share payment card information with a payment processor, because online card checkout is not offered and card numbers are not collected on this website.

If online card checkout is turned on, payment details will be entered on the processor's hosted page. We will identify that processor in this policy before checkout is available. We would receive only limited information from the processor, such as payment status and a transaction identifier, and not your complete card number or security code.

Shipping and Delivery Providers

We may provide your name, shipping address, phone number, email address, and other necessary shipment information to carriers and shipping-service providers so they can deliver your order and provide shipment-related services.

Website and Infrastructure Providers

We may share or process information through hosting, cloud infrastructure, website, security, email, and other technology providers that help us operate Auto Paint USA.

Professional Service Providers

Information may be provided to accountants, attorneys, insurers, consultants, or other professional advisors when reasonably necessary for business or legal purposes.

Legal and Safety Requirements

We may disclose information when we reasonably believe disclosure is necessary to comply with applicable law, legal process, court orders, governmental requests, or regulatory obligations.

We may also disclose information when reasonably necessary to protect Auto Paint USA, our customers, our property, or others from fraud, misuse, security threats, or unlawful activity.

Business Transactions

If Auto Paint USA is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, information associated with the business may be transferred as part of that transaction, subject to applicable law.

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

For example, order and transaction records may be retained as necessary to:

• Complete and document purchases
• Provide customer service
• Process returns or refunds
• Resolve payment disputes or chargebacks
• Maintain paint and order records
• Satisfy accounting and tax requirements
• Prevent fraud
• Comply with legal obligations
• Resolve disputes and enforce agreements

Information stored locally in your browser, such as shopping-cart information, may remain on your device until you remove it or clear your browser's site data.

We use reasonable administrative, technical, and organizational measures intended to protect information associated with our website and business.

However, no website, electronic transmission, or data-storage system can be guaranteed to be completely secure. We therefore cannot guarantee the absolute security of information transmitted to or stored by us.

You may contact Auto Paint USA to:

• Ask questions about information associated with your account or orders
• Request corrections to inaccurate contact information
• Request access to certain personal information we maintain about you
• Request deletion of certain personal information, where applicable
• Ask questions about our privacy practices

Depending on where you live, applicable privacy laws may provide additional rights concerning your personal information. Those rights may be subject to exceptions, including requirements that allow or require us to retain transaction, tax, fraud-prevention, legal, or other records.

We may need to verify your identity before completing certain privacy requests.

To submit a privacy request, email support@autopaintusa.com or use our Contact page.

Our website may contain links to websites or services operated by third parties.

Those third parties maintain their own privacy practices, and this Privacy Policy does not govern information collected directly by third-party websites or services.

We encourage you to review the privacy policies of services you use.

Auto Paint USA is intended for adults purchasing automotive products and is not directed toward children under 13.

We do not knowingly collect personal information from children under 13. If we learn that personal information from a child under 13 has been collected in circumstances where it should not have been, we will take appropriate steps to delete it.

We may update this Privacy Policy from time to time to reflect changes to our website, products, service providers, business practices, or legal requirements.

When we make changes, we will post the revised Privacy Policy on this page and update the effective date above.

We encourage you to review this Privacy Policy periodically.

If you have questions about this Privacy Policy, your personal information, or Auto Paint USA's privacy practices, please contact us:

Auto Paint USA
Email: support@autopaintusa.com
Contact: /contact

For additional information about purchasing from Auto Paint USA, please review our:

• Shipping Policy
• Returns Policy
• Contact Page